Before I became a marketing intern, I started at Metz as a foodservice worker and had the opportunity to work at different stations and get to know many people. I noticed that our foodservice team members at Metz are all dedicated people in their work. The people here have really impressed me and changed my way of thinking. They told me how they love this job and how feeding the kids makes them feel happy. Their happiness every day at work is seeing the students smile and be happy with the food we make for them. I really want to brag about how great our employees at Metz at Niagara really are, but I want to talk about two of the best co-workers and friends in my heart, Mrs. Audrey and Mrs. Danielle.
As far as I know, Audrey has been with Metz for more than 15 years. She is currently working at Tim Hortons at Gallagher Center. At work, Audrey is a very focused and hardworking person. She always puts her guests first and tries to fulfill their requests as best as she can. Audrey makes sure that all guests are informed about allergens in all the drinks and baked goods. There is a fact that I cannot help but mention, Audrey is a clean freak. She always tries to keep the counter clean front and back. At the slow times, you almost never see Audrey standing there doing nothing. She always keeps herself busy cleaning either within the station, or in the back of the kitchen, or helping someone. Audrey not only strives to do her job well, but she also considers it a good thing to help people get things done together. While working with her, I learned a lot from her to become detail-oriented and want to help people more. Outside of work, Audrey is a very caring person. She loves to surprise her co-workers with small gifts on their birthdays or holidays. Sometimes I just said that I like a beanie or sweater, and then I did not even remember what I said, Audrey kept all of that in her mind and knitted them for me. Although there are so many wonderful team members in Gally, Audrey always holds a special place in my heart.
Another team member that I only had a chance to know recently when I became a marketing intern and worked at Dining Commons is Danielle. I had the opportunity to meet her quite a few times while I was working at Tim Hortons at Gally. My first impression was that she was funny and easygoing. As I work at Dining Commons and get to know her, I love her even more. As far as I know, Danielle has been with Metz for 27 years and she works at the Main Plate. She, like Audrey, is always trying to make sure students know about the allergens. I am grateful that Danielle sometimes helps me when I am busy preparing giveaway snacks for the students, or when I put out decorations around Dining Commons for holidays or events. Danielle always tries to put a smile on every student coming in our Dining Commons. She makes my day at work full of positive energy and joy.
I feel we are very fortunate to have such wonderful individuals as Audrey and Danielle in the Metz team. The contributions of Audrey and Danielle in particular and that of the entire Metz at Niagara team in general, have helped our corporation grow even more. I cannot ask for any team more than our Metz at Niagara, and I am very grateful for the opportunity to study and work here.
Winter games fever has spread to every corner of the world. This event is not only a time when people from different countries get together in the exciting atmosphere of the game and support their home team, but in my opinion, this is also the time when the culture and cuisine of different countries are interfering. Although it is a cold winter at Niagara University, the atmosphere during the last week has never been hotter with the spirit of enthusiastic cheering for the team USA through this world championships. We are celebrating the games and all the medal-winning moments with special international dishes at Dining Commons and Gallagher Center.
To kick off the ceremonies, we served sauteed chicken cutlets in a lemon-butter and white wine sauce called Chicken Francaise. Along with that, we also had Italian Herb and Parmesan Roasted Potatoes, Honey Roasted Brussel Sprouts, and not missing out on the menu, Orange Thyme Roasted Beets.
Moreover, to add some more global flavors to the Red, White & Taste this year, Korean BBQ Chicken Burger was chosen, with the flavorful Asian Inspired Coleslaw. Not to mention the buns have never been so shiny, and the plate was never near perfection without some golden French Fries placed on the side.
In the future, we will be featuring other international recipes at the Dining Commons and Gallagher Center. Be sure to be on the lookout for Alchemist Green Tea bars at the Bakery in the Dining Commons soon.
We have always acknowledged that our guests feedback plays an integral part in creating a successful dining experience. Therefore, we conducted a survey to collect students’ thoughts on how they think about the food, service and what they expect to see on our menu as well as future activities, thereby helping us improve our dining services and be able to bring more variety and quality meals to our students. We have received lots of feedback through the survey from both students and faculty. First of all, we are very thankful and proud to receive many good reviews about our services. On the other hand, we are also aware of the problems that we and our students are experiencing, and we are working to fix them day by day.
In terms of shortcomings, the first and most urgent problem that needs to be resolved quickly is that plates, cups and utensils are dirty. We have addressed this issue and talked to our team members to fix this problem, but we apologize that this situation has occurred. The second issue that we saw as a common occurrence in the survey is about the pink chicken. One factor that leads to the chicken resembling the color pink is due to the ingredients we use to marinate the meat which is red wine vinegar. We are going to eliminate the red wine vinegar and find an alternative ingredient. We will closely monitor the stages from preliminary processing to serving to ensure the quality of the food is always up to standard. Another shortcoming needed to be mentioned is the lack of variety of food options. The majority of survey respondents would like to see more plant-based options, more dairy-free options, Asian foods, healthy foods, especially the return of smoothie bar. We plan to have Bravo! in the Dining Commons open this semester with a variety of menus. However, due to a shortage of team members, we are sorry for not being able to open this station to serve our students. We are looking at a solution to open Bravo! one day a week because we understand how much students are looking forward to the food at Bravo. We also plan to bring smoothies and toasties back to Bravo! Express in the Gallagher Center, but due to a manufacturing issue with our ice machine, that has been delayed. Look for them soon!
Besides the challenges that need to be overcome, we are also very appreciative and proud to be recognized for our swift and friendly services. And to achieve such a good service, it is mainly thanks to the help and hard work of our wonderful team members. Students also prefer the convenience and accessibility when dining with Metz since they do not have to go far to get food when they are hungry, but the food is always served hot and fresh at Dining Commons until 10:30 at night, Sunday through Thursday. Moreover, students find the take-out option is very convenient which allow them to bring their favorite food items to their dorm. Last but not least, we also received lots of positive comments for our desserts at the Bakery, especially the cupcakes in the Halloween Theme Dinner were very popular. Students also love how we also have different vegan options that are always fresh and delicious.
This survey has given us more insight into issues and also gave us lots of ideas for improving the quality of food and service. We will always listen to our guests’ thoughts in the future to further improve and increase the value of not only Metz at Niagara in particular, but also Metz Culinary Management in general.
Here at Niagara University, students are given variety of choices in terms of dining pass in order to offer them flexibility to eat at any dining facilities. There are two main types of meal plans that Metz offers which are Resident Students Meal Plan or Commuter Meal Plans, and for both kind of meal plan, there is also Gallagher Gold included. In terms of Resident Plans, students have two options to choose between Carte Blanche Meal Plan with unlimited access per week plus $100 Gallagher Gold, and Purple Meal Plan with 12 meal swipes per week plus $250 in Gallagher Gold. Students, who are residents at Seton, O’shea, O’Donoughe and Lynch, are automatically assigned for Resident Plans. In addition, Varsity Village’s residents can add meal plan which costs $3,300 per semester. Resident Meal Plans also include guest tickets for students to invite their friends, approximately eight guest swipes for Carte Blanche plan and six swipes for Purple plan.
For students who are commuters, they can purchase among three following meal plan options: 32 entrances per semester with $200 Gallagher Gold for $550, 45 entrances with $300 in Gallagher Gold for $790, or 80 entrances with $400 in Gallagher Gold for $1270.
As regards to Gallagher Gold is only valid for usage in three locations: The Gallagher Center and the Russel J. Salvatore Dining Commons and Talon’s Premium Club. All meal plans include a contribution to this fund. Gallagher Gold allow students who do not have meal plan or out of meal swipes, can eat at Dinning Commons or grab some coffee at Tim Hortons, get a sub at Subway or meals at Poblano's and Gally Grill. Students can add more funds to Gallagher Gold on their MyNu account. On purchases made using Gallagher Gold, they will not be required to pay sales tax (which is presently 8 percent). Gallagher Gold money that has been set aside for sales tax savings must be spent by the Friday of graduation week in May, otherwise the funds will be forfeited.
Besides Gallagher Gold, Campus Funds is another form of dollar-for-dollar currency that allows students eat anywhere on campus that accept Student ID cards. It can be used to eat at Dinning Commons, Talon’s Premium Club and buy drinks at vending machines. Students can also use it at Gallagher Center, however, you will be subject to tax on your purchases. Furthermore, the money in this account is carried over from one year to the next without being cleared away when the school year ends.
Mentioned Talon’s Premium Club, in this new school year, Metz has been opening Talons which is a sport bar and restaurant located on the second floor in Dwyer Arena, and both Gallagher Gold and Campus Funds can be used to buy all food and drinks there. However, in terms of buying alcohol, there are slight restrictions between them. Gallagher Gold account holders all ages can not buy alcohol at Talons. Otherwise, they are able to pay by cash or card. Campus Funds can be used to buy alcohol at Talons, but only 2 drinks at most.
One last thing to be kept in mind, students must present their own ID card when enter Dinning Commons or make any purchases with Gallagher Gold or Campus Funds. This is mandatory to prevent students from stealing others ID number and use it for their own goods.